Credit /Debit Card

• Customers can pay by a Visa, Master Card, and JCB credit card on our website through the payment gateway of the credit/debit card provider.
• While processing, customers will be asked for One-Time-Password (OTP) which will be sent to the mobile phone number registered to the credit/debit card provider.
• All the information is private and secured. The credit/debit card information is processed through SSL (Secure Socket Layer) which is the standard security system for sending information over internet connection to the bank’s electronic safe. No credit card information is stored at the website’s server.
• If the payment is declined due to reasons such as the credit card has not been activated or the amount is above the credit limit, please contact the customer service of the credit card provider.
• Once the payment is completed, the order confirmation will be emailed to customers. Please note that the weak internet connection during ordering process may result in an incomplete order and you will not receive any emails from us. In that case, please make a new order. For enquiries regarding the payment, please contact our customer service for your order status by clicking here  or call 02-904-2000
• In case of refund, the procedure is as follows:
  • If customers pay in full or in installments by a credit card issued by a commercial bank in Thailand, the refund will be initiated to the credit card within 20 working days from the date customers are notified by our Call Center. However, this may vary by the billing date of your credit card.
  • The company reserves the right to extend the refund processing period, should there be any unforeseen circumstances.
  • The company reserves the right to change terms & conditions without prior notice.

 

Cash on Delivery ( Cash on Delivery)

• To use COD delivery, product price must be from 300 to 30,000 Baht. The item below 300 Baht is not applicable for COD service. Limit maximum total amount of purchase at 100,000 Baht per 1 receipt.
• For any Apple Brand products, customers cannot use Cash on Delivery Service.
• In case of installation-required item, please be noticed about delivery fee which may have extra charge (see above table). Customer could contact customer service 02-904-2000 for more information before making purchase.
• Orders will be dispatched daily from Monday to Sunday. Please note that our logistic do not operate on public holidays.
• Our staff will call to the number provided by customer at the time of order to confirm delivery time.
• Customer could postpone 7 days delivery date from prior selected. However, the customer is not allowed to change delivery date by item. It needs to be all items in that order.
• Customers can not change address to receive goods.
• We accept cash only (please prepare exact change) on COD service. Company reserves the right to not accept any kinds of electronic payment, credit card payment.
• Customer must pay before unpacking or receive installation service.
• The items which already installed cannot be refunded.
• In case item is manufacturer defected (after installation), customer cannot refund/exchange right at installation site but can make request to Power Buy staff/technician or customer center 02-904-2000, 8.00am. – 10.00pm. or [email protected]. After that, customer center will precede refund/exchange accordingly.   
• In case item is manufacturer defected (after installation), Power Buy will not charge the delivery surcharge fee.
• In case item is manufacturer defected (after installation) and within 7 exchange/refund period, Power Buy will refund for item price excluding delivery fee.
• In case item is manufacturer defected (after installation) and within 7 exchange period. If customer would like to exchange item, Power Buy will exchange item without any delivery fee charge.  
• International shipment is not available at the moment. Delivery to remote areas such as to 3 southernmost provinces (Pattani, Yala, Narathivat) and islands may take longer depending on situation at the areas. However, we will try our best to maintain service standard. And this applicable for small appliances only excluding any major/home appliances.
• Delivery may face some delay due to force majeure circumstances.
• Terms and conditions may subject to change without prior notice.

 

Payment via ATM, Bank, Internet/Mobile banking or Counter Service

• Customers can pay via ATM, bank or internet/mobile banking service within 24 hours after receiving the order confirmation email. (For Deal of the Day promotion or others specified, the company reserve the right to change the payment duration to 1 hour or others specified without prior notice.)
• The company reserves the right to delivery merchandise only after the payment is complete and confirmed.
• How to pay a bill

Once you make an order, the system will show the summary of your order which you can print out as a reference. You can use it to pay your bill as follows:

SCAN You can scan bar code or QR code via mobile banking of your bank.

PRINT You can print the bill and make the payment at the channel of your convenience.

REFERENCE Please show thereference number at your bank or payment service counter.

 

• You can make the payment via the following providers.

	Bangkok Bank (SERV CODE PAYSERVI)(THB 15/30)*		Kasikorn Bank (COMP CODE 35204/for ATM 98001)(THB 10/25 )*
	Siam Commercial Bank (COMP CODE 2616)(THB 15/30)*		Krungthai Bank (COMP CODE 2028)( THB 10/25)*
	Bank of Ayutthaya (COMP CODE 91230)(THB 15/30)*		Big C Bill Payment @ Cashier (THB 5)*
	Tesco Lotus (THB 10)*		Boonterm (THB 10)* maximum THB 1,500
Cenpay (THB 5)*			mPay (THB 15)*
	Pay@post (THB 10)* maximum THB49,000		True Money Express (THB 15)*

 

*The service provider may charge extra fee in addition to the amount mentioned above.

In case of making a payment after the due date or in the incorrect amount, the company reserves the right to deduct transfer fee.