logo_mobile
search
branch
All promotions

Return/Exchange


Policy and Procedure of Product Return/Exchange

Return/Exchange Policy

Return and exchange condition

  • Return or Exchange with no surcharge are allowed within 7 working days after receipt of the product.
  • Exchange is allowed for products sold by Power Buy Shop only.
  • The company reserves the right not to accept the exchange or return after that period.
  • Customers are required to return their product in the original condition with its original package, labels, and other associated items received along with a proof of purchase. For electronics products, seals / boxes cannot be broken.
  • For a large item requiring installation such as an air-conditioner, refrigerator, and washing machine, of which defects are found within 7 days, Power Buy will send a technician to evaluate the problem. If the problem is manufacturing defect, the company will proceed the claiming for customers.
  • The company reserves the right to evaluate the return before processing replacement.
  • The company reserves the right to exchange merchandise under the company’s conditions and policy only.

Return or Exchange are allowed for the following cases:

  • A faulty item in size or wrong model.
  • A defective, damaged or nonfunctional item due to manufacturing defect or delivery mishandling.
  • Missing parts or incomplete package.

How to process the return/refund

For Products sold by Power Buy Shop

  • You can Contact Power Buy Call Center at 1324 or send an email to  [email protected] 
    • Our Call Center agent will assist you to process the return. Our call center agent will assess if your return is accepted as per the conditions above, and you will be requested to send a proof / picture of your product. If your return is accepted, your item will be picked up at your front door by our delivery partner.
  • You can also return the product directly in Power Buy store.
  • In case of credit card payment, a refund will be initiated to the credit card within 30 business days after receiving a confirmation from Power Buy. However, this may vary by the credit card billing date of customers.
  • In case of payment via internet banking, ATM, bank counter, or COD, a refund will be initiated to the bank account within 30 business days after receiving a confirmation from Power Buy.

For Products sold by Marketplace seller  (How to know which product sold by Marketplace seller? )

  • You can contact Power Buy Call Center at 1324 or send an email to  [email protected] to return the product.
    • Our call center agent will assist you to process the return. Our call center agent will assess if your return is accepted as per the conditions above, and you will be requested to send a proof / picture of your product. If your return is accepted, your item will be picked up at your front door by our delivery partner.
  • You cannot return your product in Power Buy store.
  • In case of credit card payment, a refund will be initiated to the credit card within 30 business days after receiving a confirmation from Power Buy. However, this may vary by the credit card billing date of customers.